Fix Windows Experience Indictor when it does not work

I’ve come across a few people who are getting a “New hardware detected, Your Windows Experience Index needs to be refreshed” message which won’t go away and the WEI score is not accurate. Here are the ways I’ve found of fixing the problem so far:

If your score is 1.0:
First look for the latest drivers for the component which is returning a subscore of 1.0 (usually means updating your graphics card driver)
Try refreshing the your score. If that doesn’t work find this folder “C:\Windows\Performance\WinSAT\DataStore” and delete all the files from it. You might need to restart the computer, then try refreshing your score again.

If your Memory score is lower than it should be:
For some users with over 2GB of memory there was an error with a Windows Vista Update. This caused them to simulate running the system with less memory installed by using the command line (click the start menubutton and type “cmd” then press enter to reach the command line interface) then entering “bcdedit /set removememory 2048″ to reduce the amount of memory by 2048MB (2GB) used by the operating system. If you did not do this, the following will probably not fix your problem.

Enter the command line (click the start menu button and type “cmd” then press enter), and type the following “bcdedit /deletevalue removememory” and press enter. Restart your computer and refresh your score and everything should be back to normal.

If your still having problems or know of more solutions, leave a comment.

Why we use Windows Experience Index Scores for Buying Computers

The Windows Experience Score is based on the main components of a computer. It looks at the lowest performing areas a laptop or desktop and judges them based on that. This is a very good way of looking at things, as a chain is only as strong as its weakest link.

The results given by the WEI are very easy to understand and therefore easy to interpret for standard users. Although the results are less detailed than other benchmarking software the results given are clearer.

For example, let’s look at the traditional and currently most common way of comparing systems by looking at the individual components, and then by using the WEI.

Fujitsu-Siemens Amilo Xi1546

Processor
Intel Core 2 Duo T7200 / 2 GHz
Data Bus Speed: 667 MHz

Features: Enhanced SpeedStep technology, Execute Disable Bit capability, Enhanced Intel Deeper Sleep with Dynamic Cache Sizing, Intel 64 Technology, Intel Advanced Digital Media Boost, Intel Advanced Smart Cache, Intel Dynamic Bus Parking, Intel Dynamic Power Coordination, Intel Intelligent Power Capability, Intel Smart Memory Access, Intel Wide Dynamic Execution

Cache Memory
Type: L2 Cache
Installed Size: 4 MB

Ram
Installed Size: 2 GB / 2 GB (max)
Technology: DDR II SDRAM - 533 MHz
Memory Specification Compliance: PC2-4300

Storage controller
Type: Serial ATA
Serial ATA Interface: Serial ATA-150
RAID Level: RAID 0, RAID 1

Video
Graphics Processor / Vendor: ATI Mobility Radeon X1800
Video Memory: DDR II SDRAM - 256 MB

Let’s look at this from the perspective of people who don’t know how many megahertz there are in one gigahertz. My Aunt doesn’t have what clue what “Intel Core 2 Duo T7200 / 2 GHz” means, but I’d guess most people reading this know it means it’s got two cores running at 2 gigahertz. Now unless you read a lot about computers, you probably don’t know what a bus speed of 667Mhz does. What if you have a dual-core processor running at 1.5Ghz, but a bus speed of 800Mhz? Would that be a better or worse situation? This is where you really need some sort of test to find the answer. And that’s without even looking at that mind-boggling list of features. What do they do? Would you miss any of them if they weren’t there? What about AMD vs. Intel and their different ways of measuring their processors?

This is getting quite complicated, and the processor is the easy bit. Think of all the confusion that can occur from the other components. For example, my girlfriend’s graphics card runs at 1 GHz which is really fast, but apparently this doesn’t make any difference because the bus can’t deal with that speed.

Once you’ve mastered understanding each component separately, you’ve got to weigh up a system featuring a collection of all these different components with dozens of other collections of components. There’s a minefield of possible confusion that can be made when only looking at the specifications.

However if you’re just weighing up 10 Windows Experience Index base scores, you can work out which is the better system in a few seconds, then you’ve just got work out what price you’re willing to pay.

Because of how wide-spread the Window Experience Index will become as people buy new computers over the coming years, it is likely to become the benchmark of choice. Although it’s not the most in-depth analysis, it says enough for just about anyone who’s never built a computer.

What is the Windows Experience Indictor?

Also known as Windows Experience Index, the WEI is a measurement of a system’s performance produced by the Windows System Assessment Tool (WinSAT). The WinSAT is included in Windows Vista and runs the when you first install any version of Vista.

The WEI is made up of 5 subscores and an overall base score. The 5 subscores measure the systems performance for the following components:

Processor

Main Memory (RAM)

2D Graphics

3D graphics

Hard disk

Each component is rated out of… not 10, not 5, but 5.9 oddly enough (I’ll explain why 5.9 in another post). The lowest rating is 1.0. The base score is equal to the lowest subscore. This highlights the idea that the system is only as good as its weakest point.

The WEI score can be used for several purposes. By looking at the lowest subscore, computer owners see which part of their system they will benefit most from upgrading. Microsoft also intends that software publishers will start to use the WEI as a simpler way of stating the system requirements for their packages. I’ve not come across any examples of this yet, but as Vista becomes the more wide-spread (as it’ll be included in most PC packages), I can see the WEI being used a lot.